Privacy Policy

Policy Overview

We understand that privacy is a top concern for social platform users. This policy explains how we collect, use, and protect your personal information when you use Hiyo. We may update this policy from time to time, so please check back regularly to stay informed.

Key topics covered in this policy:

• 1. Information We Collect - What data we gather and how
• 2. How We Use Your Information - Purposes for which we use your data
• 3. Information Sharing - When and with whom we share your data
• 4. Your Privacy Rights - Control you have over your personal information
• 5. Data Storage & Security - How we protect and store your data
• 6. Additional Considerations - Children's privacy, disclaimers, and updates

I. Information We Collect

We collect information from you when you create an account, use our Platform, and interact with our services. This information falls into three main categories:

1. Information You Voluntarily Provide

When you register, use features, or communicate with us, you may provide:

• Registration details: username, age verification, password, email/phone number, or social media account information
• Profile information: display name, gender, language preferences, profile image, and self-description
• User-generated content: messages, photos, videos, and other content you share on the Platform
• Communication preferences: opt-in choices for notifications and marketing communications
• Correspondence: information you provide when contacting our support team or participating in surveys

2. Information We Collect Automatically

When you use Hiyo, we automatically collect technical and usage data to improve our services:

• Device information: model, operating system, unique device identifiers, and mobile network details
• Usage data: IP address, browsing activity, feature usage, and interaction patterns on the Platform
• Log data: access times, session duration, and error reports

We only access your microphone and camera with your explicit permission, and only for the specific features you choose to use.

3. Information from Third Parties

We may receive information about you from third-party sources:

• Social media platforms: if you choose to sign up or log in using social media accounts
• Service partners: analytics providers, payment processors, and advertising partners (in compliance with their privacy policies)

II. How We Use Your Information

We use your personal information to provide, maintain, and improve our services, as well as to ensure a safe and personalized experience:

• Facilitate account creation and authentication, enabling you to access our services securely
• Provide personalized content, recommendations, and tailored user experiences
• Operate, maintain, and improve the Platform's features and functionality
• Develop and test new products, features, and service improvements
• Monitor and analyze usage patterns to understand user needs and preferences
• Send important notifications about service updates, security alerts, and policy changes
• Respond to your inquiries, provide support, and resolve technical issues
• Detect, prevent, and address fraudulent activity, security breaches, and other harmful behavior
• Comply with legal obligations, resolve disputes, and enforce our terms of service
• With your consent, send you marketing communications about our services or partner offers

III. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

1. Service Providers & Business Partners

We share information with trusted third parties who assist us in operating our Platform and providing services:

• Payment processors, cloud storage providers, and hosting services
• Analytics and measurement providers to help us understand user behavior
• Marketing partners to deliver personalized advertising (with your consent)

All service providers are contractually required to protect your information and use it only for the purposes specified by Hiyo.

2. Legal Requirements & Safety

We may disclose your information if required by law or to protect our legitimate interests:

• To comply with legal obligations, court orders, or government requests
• To protect the safety, rights, and property of Hiyo, our users, or the public
• To investigate and prevent fraud, security breaches, or illegal activities

3. User-to-User Sharing

Your profile information and public content are visible to other Hiyo users. Please be cautious about the personal information you choose to share publicly, as other users may view, collect, or use it.

IV. Your Privacy Rights

You have control over your personal information on Hiyo:

• Access & Correction: You can review and update your profile information at any time through your account settings
• Account Deactivation: You can deactivate your account at any time, which will make your profile invisible to other users
• Data Deletion: You may request deletion of your personal information, subject to legal requirements and our data retention policies
• Privacy Preferences: You can manage your communication preferences and adjust privacy settings in your account
• Data Portability: You can request a copy of your personal data in a machine-readable format

To exercise these rights, please contact our privacy team using the information provided at the end of this policy. We will respond to your request in accordance with applicable law.

V. Data Storage & Security

Data Storage

Hiyo operates globally, and your personal information may be stored on servers located in various countries, including the United States. By using our services, you consent to the transfer of your information to these locations.

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure:

• Encryption of data in transit and at rest
• Secure access controls and regular security audits
• Employee training on data protection practices

While we take strong precautions, no security measure is completely infallible. We cannot guarantee absolute security of your information, and you use our services at your own risk.

You also play a role in protecting your account: keep your password secure, do not share it with others, and log out after each session.

VI. Additional Considerations

Children's Privacy

Hiyo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

Disclaimer

We encourage you to be cautious when sharing personal information on Hiyo. Avoid including sensitive details such as full names, addresses, financial information, or national identification numbers in your public profile or communications with other users.

Any information you choose to share publicly is at your own risk. We are not responsible for the actions of other users or the information they choose to disclose.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last Updated" date at the top of this page. Your continued use of Hiyo after the effective date of the updated policy constitutes your acceptance of the changes.